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Refunds and Exchanges

Within Australia

7 Working Day Returns

Prettygalboho wants you to be completely happy and satisfied with your purchase(s).  Your item(s) must be received by prettygalboho jewellery and accessories within 7 working days from your original delivery date.

Change of Mind Returns - Credit Note Only 

  • Item(s) must be return in their original condition and packaging; unworn, and with all tags attached.

  • Please refer of How to look after  your Jewellery - no returns for faded Gold or Silver Plated jewellery

  • Return shipping method and associated costs are the responsibility of the customer.

  • Important, please note there is NO returns on Earrings or Toe Rings due to Health and Safety reasons

  • If your items arrive at Prettygalboho damaged due to lack of protection (i.e. no bubble wrap), we will be unable to process your return and your items will be sent back to you.

  • Please note any alteration to the jewellery your warranty becomes null and void

Return delivery costs of faulty, or incorrectly supplied item(s) will be the responsibility of Prettygalboho.

  • Recommendation is to send your return item via a trackable method / retaining proof of postage until receiving confirmation that your return has been processed.  Prettygalboho is NOT responsible for returns not received.

  • Change of mind of any item(s) can be returned for Credit Note or a Refund within 7 working days of receipt of goods (they need to be unworn condition all tags attached) (excluded damaged goods or request of new size of Ring / handmade goods can have alterations at cost of return postage within 7 working days) 

  • Gift Cards are Non-refundable 12 month expiry from date of purchase

  • Sale items  - Only regular priced items may be returned, unfortunately sale items cannot be returned and refunded.

  • CREDITED ITEMS Once redeemed cannot be Returned

International

30 Day Returns

Prettygalboho wants you to be completely satisfied with your purchase(s).  Your item(s) must be received by Prettygalboho jewellery and accessories within 30 days from your original delivery date.

  • Item(s) must be returned in original condition and packaging; unworn with all tags attached.

  • Change of Mind Returns - Refund or Credit Note minus postage costs

  • Sale items  - Only regular priced items may be returned, unfortunately sale items cannot be returned and refunded. 

  • Earrings and Toe Rings cannot  returned due to Health and Safety reasons.

  • Return shipping method and associated costs are the responsibility of the customer.  Please ensure any returned goods are posted back in a padded envelope for safe delivery.

  • Return delivery costs for a faulty, incorrectly supplied item will be the responsibility of prettygalboho jewellery and accessories

  • We recommend sending you return via a Trackable method and retaining proof of the postage until receiving confirmation that your return has been processed.  Prettygalboho is NOT responsible for returns that are not received.

  • Gift Card are Non-refundable

  • If your items arrive at Prettygalboho damaged due to lack of protection (i.e. no bubble wrap), we will be unable to process your return and your items will be sent back to you.

  • Please note any alteration to the jewellery your warranty becomes null and void

Exchanges

Prettygalboho do not provide exchanges on returns, however, we are happy to provide a store credit for your returned item within our Returns Policy above

Credit Notes

  • Please select credit note on you returns slip 

  • Credit notes are processed within 7 working days of your return being received.

  • You will receive a credit note emailed to you for the value of the returned goods (minus shipping costs)

  • Credit notes are final and are issued with a 3 month expiry from the date of issue

Return Shipping method and associated cost are the responsibility of the customer

Post return to:

Prettygalboho

Online Returns

8 B Asteroid Way

Carlisle WA 6101